Frequently Asked Questions

Janavi Aram Products offers a range of millet-based and traditional food products. Our collection may include millet products, ready mixes, snacks, rice and other wholesome products depending on current availability.

Our product range includes millet-based products. Please check the individual product description and packaging for the specific millet, ingredients and preparation information applicable to each product.

Ingredient information is provided on the relevant product packaging and, where available, on the product page. We recommend checking the product label before consumption, especially if you have allergies or dietary restrictions.

Storage instructions may vary from product to product. Please follow the storage instructions printed on the product packaging and keep products stored appropriately to maintain their quality.

Product suitability can vary depending on individual dietary requirements, allergies and health conditions. Please review the ingredients and allergen information on the product packaging before consumption.

Browse our products, select the required product and quantity, add the items to your cart and proceed to checkout. Enter your delivery details, complete the payment and wait for your order confirmation.

An account may be required for certain features of the website. Creating an account also makes it easier to manage your orders and account information.

After your order is successfully processed, you will receive an order confirmation using the contact information provided during checkout. Please check your email and other applicable notifications.

If order tracking or account order history is available for your order, you can view the relevant information through your account. You may also receive order status updates through the contact details provided during checkout.

Please contact us as soon as possible if you need to change your delivery information. Address changes may not be possible once an order has been packed or dispatched.

Available payment methods are displayed during checkout. Depending on the payment options currently enabled on our website, you may be able to pay using supported UPI, cards, wallets or other available payment methods.

Online payments are processed through the payment services integrated with our website. Payment information may be handled directly by the applicable payment provider according to its security and privacy practices.

Please do not make repeated payments immediately. First check your email, account and order history. If the order is still not confirmed, contact us with the relevant transaction details so the payment and order status can be checked.

Payment and order confirmations may be provided through the applicable payment provider and our order notification system. Please keep the transaction reference available if you need assistance.

Delivery availability depends on the serviceable locations supported by our delivery partners. Your delivery address will be checked during the order process.

Delivery time can vary depending on your location, product availability, courier operations, holidays, weather and other factors. The estimated delivery information available during the order process should be used as a guide.

Where courier tracking is available, tracking information may be provided after the order has been dispatched. You may also receive shipping-related updates through the contact information provided during checkout.

The delivery partner may attempt delivery again according to its delivery procedure. Please ensure that your mobile number and delivery address are accurate and that someone is available to receive the shipment where possible.

If your package arrives visibly damaged, please document the issue and contact us as soon as possible with your order details and photographs where applicable. We will review the matter and guide you through the next steps.

Cancellation may be possible if the order has not progressed to a stage where cancellation is no longer available. Once an order has been packed or dispatched, cancellation may not be possible.

Return eligibility depends on the product, its condition and the reason for the return. Food products may have specific return restrictions. Please contact us with your order details before sending anything back.

Please contact us as soon as possible with your order number and photographs or other relevant information showing the product received. We will review the issue and provide the appropriate resolution.

Contact us as soon as reasonably possible after delivery. Please provide your order details and clear photographs of the product and packaging where applicable so that the issue can be assessed.

If a refund is approved, the processing time may depend on the payment method and the applicable payment provider. The refund timeline communicated for your particular order should be treated as the applicable estimate.

An account can make it easier to manage your personal information, view available order information and use account-related features provided by the website.

Use the Forgot Password option on the login screen and follow the password reset instructions provided by the website.

We use information as necessary to provide our services, process orders, communicate with customers, provide support, maintain the website and meet applicable legal requirements. Please read our Privacy Policy for more information.

Yes. You can manage optional cookie preferences through the Privacy Settings option available on the website.

You can contact us through the contact options provided on our website. For order-related enquiries, please keep your order number ready so that we can assist you more efficiently.

You can read our Privacy Policy through the link available in the website footer or by visiting the Privacy Policy page.

Our Terms & Conditions are available through the website footer and the Terms & Conditions page.

Yes. We may update these FAQs from time to time as our products, services, policies and website features change.